Rating Decline of Leading Taxi Aggregator| Root Cause Analysis

Understanding the problem

Internal and External Factors

User Journey

App User journey

Analyzing External Factors

Root cause for bad ratings

Solutions and Impact:

--

--

Get the Medium app

A button that says 'Download on the App Store', and if clicked it will lead you to the iOS App store
A button that says 'Get it on, Google Play', and if clicked it will lead you to the Google Play store